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CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Send us an email at milagrosexoticwear@gmail.com

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FAQ

SHIPPING
How do I track my order?
 

To locate your tracking number, click on your order number in your Account page. If you checked out as a guest, your tracking number is located in your Shipping Confirmation Email.

 

 

 

What are your delivery options?
 

Please allow up to 2 business days (excluding weekends, holidays, and sale days) to process your order.

Processing Time + Shipping Time = Delivery Time

 

 

 

 

How do I return an item?

Hey babe! We’re bummed things didn’t work out. However, the good news is we offer free returns within the United States when you use our prepaid return shipping label.

What you should know:

  • We issue refunds as store credit to be used on future purchases. Store credits never expire and can be treated just like cash on our online store!

  • If your order was placed without registering or signing in to your Tobi.com account; you will have to register, or sign into your Tobi.com account to view and apply your store credit.

  • Returns must be postmarked within 10 days of the delivery date to be eligible for FREE return shipping.

  • All items need to be in original condition (a.k.a. unworn, unwashed and unaltered with hang tags still attached).

How can I contact your couriers?
 

Customer Service business hours are 8:30 AM to 5:30 PM PT, Monday-Friday.  720-665-3766

 

 

What is your returns policy?

NOTE: All returns are refunded via store credit. We do not issue refunds back to your method of payment. We encourage you to take your time in selecting your purchases, and of course feel free to reach out to us with any questions regarding sizing or styling!

If your order was placed without registering or signing in to your Milagros.com account; you will have to register, or sign into your Milagros.com account to view and apply your store credit.

 

We accept returns postmarked within 30 days from the delivery date. Before you make your purchase, make sure to check out this list of non-refundable items:

  • Returns postmarked after 30 days of the delivery date

  • Any items marked “Final Sale”

  • Damaged, washed, worn or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains

  • Shoes without their original box. Box must be free of damage without stickers or postage stamps.

  • Swimwear

  • Intimates, underwear, socks, tights, hair accessories, bodysuits and beauty products

  • Non-designer jewelry (earrings, necklaces, rings, etc.)

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